Results:
- Efficient service call scheduling.
- Real-time tracking of on-site maintenance.
- Enhanced inventory management.
Customer Success Story
Overview
Nikkiso Medical Transforms Operations with Dynamics 365 and CIO Advise
Nikkiso Medical, a leading supplier of kidney dialysis machines in North America, partnered with CIO Advise to revolutionize its ERP and Field Service Automation. The aim was to improve efficiency and streamline business operations.
Project information
Challenges:
- An inflexible SAP ERP system.
- Need for a unified Field Service system that connected to the ERP.
Solution
CIO Advise performed a comprehensive analysis of Nikkiso's requirements. We shortlisted and ranked the top 3 ERP solutions, leading Nikkiso to choose Dynamics 365 Business Central.
Implementation:
CIO Advise executed a tailored implementation that included:
- Customizing workflow and business processes.
- Report modification.
- Stock and inventory adjustment.
We also assisted in the integration of Dynamics 365 Field Service, allowing seamless coordination between the warehouse and field technicians.
Conclusion:
With Dynamics 365 Business Central and Field Service, integrated by CIO Advise, Nikkiso Medical now enjoys a robust and flexible system that meets its operational demands. This transformation paves the way for Nikkiso to continue as a leader in its field.
Logistics/Supply Chain
We help clients release the value within their logistics networks to reduce cost, increase sales and improve the customer experience.