Results:
- Elevated customer service quality.
- Streamlined business operations.
- Ensured cybersecurity compliance.
Customer Success Story
Overview
Navigating Technology Transformation at PORT 32 Marinas with CIO Advise
PORT 32 Marinas, renowned for elevating marina experiences across the U.S., partnered with CIO Advise for a holistic technology overhaul. The objective was to enhance customer service, optimize business applications, and bolster cybersecurity.
Project information
Challenges:
- Outdated technology infrastructure
- Inefficient business applications.
- Subpar cybersecurity measures.
Solution
CIO Advise conducted a 30-day comprehensive technology audit for PORT 32. A detailed technology plan and roadmap were created to address key areas for improvement.
Implementation:
CIO Advise was instrumental in:
- Implementing a new ERP system.
- Launching a boat rental platform.
- Migrating email from Google Gmail to Microsoft 365.
- Creating a custom application for dry stack marina boat launches.
- Implemented a new Point of Sale system for all of the marina stores.
- Serving as a part-time CIO on the executive team.
Conclusion:
Thanks to the technology solutions implemented by CIO Advise, PORT 32 Marinas has significantly improved its operational efficiency and customer service, while also strengthening its cybersecurity posture. The partnership has positioned PORT 32 to continue leading in the marina industry.